Good Customer Service
Good customer service is the backbone of any business. It permeates through every level of the organisation – from the dedicated customer service team, right through to the managers who deal with...
View ArticleMeeting Customers’ Needs
Philip Wexler said “If the goal of every business is to make money, then the function of every business – and of every person in every business – is the acquisition and maintenance of customers”....
View ArticleDeveloping Customer Loyalty
Every business person knows the value of customer loyalty. We have all heard the mantra that the customer is always right, but while this may be true it doesn’t mean you know all there is to know about...
View ArticleHow to Develop a Sales Culture
TweetIf you want your sales to increase then all you need to do is introduce training programs to develop a sales culture! There are two intrinsic mistakes in the above statement. Firstly, it is...
View ArticleFive Reasons Why Customer Service Matters
TweetAlthough a business may go through cycles of prosperity interspersed with more challenging economic times, the importance of quality customer service should always be recognised. Regardless of...
View ArticleHow to Increase Sales Through Customer Service
TweetCustomer service should be front and centre of everything that your business does. The most consistently successful businesses maintain a focus on customers and service standards and are always...
View ArticleHow to Make Strategic Service Decisions
TweetEvery business, no matter how large or small, is faced with the need to make ongoing decisions about the direction and approach it will take. Strategic decisions and directions inform planning...
View ArticleWorking on Your Cold Calling Techniques
TweetMaking cold calls is a reality for a variety of people in a variety of contexts — business owners, job seekers and perhaps even volunteers involved with fundraising. While very few people are born...
View ArticleThe 4 Different Personality Types of Customers
TweetWhen your business is all about offering service and quality experiences for customers, it is important to know about different types of customers and what motivates and encourages them to buy and...
View ArticleEmpowering Your Staff to Provide Better Customer Service
TweetEmployees that are on the front-line of customer service have one of the most important jobs in business: interacting with customers in a positive and meaningful way to keep them coming back. If...
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